# Staying Safe

## NEVER trust someone pretending to work for the 'Customer Support Team' <a href="#trader-joe-has-no-formal-customer-support-team" id="trader-joe-has-no-formal-customer-support-team"></a>

<mark style="color:red;">RHEA Finance has NO formal 'Customer Support Team'.</mark>

We will **NEVER**:

❌ Send you a direct message claiming to represent customer support or someone working directly for the team

❌ Ask you for your private key or recovery phrase&#x20;

​If you're having trouble, please contact us directly via our [official social channels](https://guide.rhea.finance/community/official-links).

## ALWAYS use RHEA Finance verified domains <a href="#always-use-trader-joe-verified-domains" id="always-use-trader-joe-verified-domains"></a>

Bookmark: <https://www.rhea.finance/>

If you ever have any doubt of the URL, please use our linked URL on the official Ref Finance Twitter profile or alternatively, reach out to a Moderator in our [official social channels](https://guide.rhea.finance/community/official-links).

If you believe that you have been scammed, please report it to one of our moderators.